Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
I respect your privacy and value your trust. Any personal information you provide (such as your name, address, or email) is used only to process and ship your order, or to communicate with you about your purchase.
I do not share, sell, or use your information for any purpose outside of fulfilling your order. Your payment details are securely handled by Etsy and are never seen or stored by me.
If you have any questions about how your information is used, please feel free to contact me through Etsy Messages.
Frequently Asked Questions
Custom and personalized orders
Yes. Every product is made especially for you once you place an order. This ensures thoughtful production, reduced waste, and the best-quality print possible.
Sizing details
Each apparel listing includes a detailed size chart. We recommend measuring a favorite shirt or sweatshirt at home and comparing it to our chart to ensure the best fit.
Care instructions
To keep your pieces looking their best, we recommend:
- Wash inside-out in cold water
- Tumble dry low or hang to dry
- Avoid ironing directly over the print
Do you offer custom orders?
Yes, we do! Willow & Mist is happy to create custom designs or personalized versions of our products.
Custom and personalized orders
Simply send us a message here on Etsy with what you’re looking for—your idea, wording, colors, or any inspiration you have. We’ll walk you through the process and confirm the design details together.
Can I return or exchange a custom item?
Because custom pieces are made uniquely for you, they are not eligible for returns or exchanges unless they arrive damaged or incorrect. If an issue arises, we will make it right.
How do I place the final custom order?
Once you approve the design, we will send you a custom listing to purchase. Your item will go into production as soon as checkout is complete.